Help Desk Level I Certificate of Completion

OCCUPATIONAL PROGRAM

Total Credit Hours: 12

Colleague Code: CC.HPDKI

Curriculum Code: CNC 225

Program information:

For Program Information Contact:

Business and Technologies Department at 217.786.2381 or 217.786.2406 or see an academic advisor.

Required Program Courses (12 credits)

CAS 121

Computer Systems and Business Applications

3 credits

CTC 125

Cisco IT Essentials I

3 credits

CTC 150

Introduction to Help Desk and Software Installation

3 credits

Program Course

3 credits

Program Courses (choose 3 credits)

CAS 130

Word Processing Applications -- MS Word

3 credits

CAS 140

Spreadsheet Applications -- MS Excel

3 credits