Help Desk Level II Certificate of Completion

OCCUPATIONAL PROGRAM

Total Credit Hours: 21

Colleague Code: CC.HPDK

Curriculum Code: CNC 200

Recommended Course Sequence:

First Semester: EGL 101 or EGL 104, CTC 135, CAS 150, CNC 115

Second Semester: CTC 220, CTC 245, CAS 160

Program Information:

For Program Information Contact:

Business and Technologies Department at 217.786.2286 or 217.786.2406 or see an academic advisor.

Required Program Courses (21 credits)

EGL 101

Composition I or

 

 

EGL 104

Career Communications I

3 credits

CNC 115

Cisco Academy Discovery I

 

CTC 135

Cisco IT Essentials II

3 credits

CTC 220

Microcomputer Operating Systems for Tech Users

3 credits

CTC 245

Help Desk: User Support

3 credits

Recommended Electives

6 credits

Recommended Electives: CAS 150 and CAS 160